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Help center
Guides for every part of Stonerow PM — from first login to court-ready statements. The knowledge base is the support channel for the free Core (community edition) plan; Standard and Pro add human email support.
Getting started
Getting started: your organization, first property, and trial
Create your Stonerow PM account, understand the 30-day Pro trial, and add your first property, units, tenants, and lease.
Onboarding: free standard setup vs Concierge Onboarding
What Stonerow PM standard onboarding includes free on every plan, and how the optional 30-day Concierge Onboarding program works.
Step-by-step guides
How to add a property and its units
Step-by-step: add a property in Stonerow PM, set its state (which drives compliance rules), and create its units.
How to create a lease (with the deposit-cap check)
Step-by-step: create a lease in Stonerow PM with tenants, term, rent, and a security deposit checked against your state cap at save.
How to post monthly rent charges
Step-by-step: set up recurring rent in Stonerow PM and post due charges manually on Core — or let Standard post them automatically.
How to record a rent payment (and issue the receipt)
Step-by-step: record cash, check, money order, bank, or card payments in Stonerow PM — posted to the court-ready ledger with an automatic receipt.
How to assess late fees without breaking state law
Step-by-step: set a late-fee policy in Stonerow PM and assess fees that are automatically clamped to CT, RI, and MA statutory limits.
How to generate a security-deposit itemization statement
Step-by-step: produce a statute-cited security-deposit itemization PDF in Stonerow PM for CT, RI, or MA move-outs.
How to list a vacancy and take applications
Step-by-step: publish a vacant unit on your Stonerow PM public listings page, share the QR code, and convert an application into a tenant.
Properties & leases
Properties, units, and buildings
How property and unit records work in Stonerow PM: dwelling types, listing flags, the assets registry, and portfolio structure.
Leases: creating, renewing, roommates, and templates
Create leases with automatic deposit-cap checks, renew with rent increases, manage co-tenants and guarantors, and print from lease templates.
Money
The rent ledger: charges, payments, reversals, and statements
How Stonerow PM's append-only, court-ready ledger works: posting charges and payments, reversing mistakes, receipts, and printable statements.
Recurring rent and late-fee automation
Set up monthly rent charges that post automatically and late-fee policies that respect CT, RI, and MA statutory limits.
Security deposits: caps, interest, and itemization
How Stonerow PM enforces CT/RI/MA deposit caps at the lease, accrues deposit interest, and generates statute-cited itemization statements.
Operations
Maintenance: work orders, vendors, preventive plans, and inspections
Run maintenance in Stonerow PM: work-order lifecycle, vendor assignment, costs, preventive maintenance plans, and photo-backed inspections.
Listings, QR codes, applications, and showings
Fill vacancies with Stonerow PM: public listing pages, printable QR codes, online rental applications, showings, and one-click convert to tenant.
The tenant portal
What tenants see in the Stonerow PM portal, how to provision logins, and how portal maintenance requests reach your queue.
Compliance by jurisdiction
Connecticut landlord compliance guide: deposits, interest, late fees
Connecticut landlord rules explained: the 2-month security deposit limit, annual deposit interest, the late-fee cap, return deadlines, rent-increase notice — and how Stonerow PM enforces them.
Rhode Island landlord compliance guide: deposits, returns, fees
Rhode Island landlord rules explained: the 1-month security deposit limit, the 20-day return deadline, no interest requirement, late-fee reasonableness — and how Stonerow PM enforces them.
Massachusetts landlord compliance guide: §15B deposits, interest, late fees
Massachusetts landlord rules explained: the MGL c.186 §15B one-month deposit limit, 5% interest, the 30-day late-fee grace, treble damages, move-in monies — and how Stonerow PM enforces them.
What makes rental records court-ready (and why append-only matters)
Why housing courts trust append-only ledgers: no silent edits, reversing entries, audit trails, and printable statements — how Stonerow PM builds evidence-grade rental records.
Plans in depth
The Core plan in depth (free community edition)
Everything included in Stonerow PM Core — the free community edition: unlimited portfolio, the court-ready ledger, the CT/RI/MA compliance toolset, maintenance, leasing, the tenant portal, and reports.
The Standard plan in depth (from $135/mo)
Everything Stonerow PM Standard adds to Core: tenant screening, unlimited e-signatures, team management, custom roles, owner portal, advanced accounting, richer applications, and human email support.
The Pro plan in depth (from $180/mo)
Everything Stonerow PM Pro adds to Standard: SMS, email campaigns and broadcasts, white-label branding, custom sending domain, multi-account, full audit export, API access, and advanced screening.
Account & admin
Team, roles, and permissions
Stonerow PM role-based access: six preset roles, the 16-permission catalog, team management on Standard, and hard account isolation.
Reports, dashboards, and exports
Stonerow PM reporting: dashboard KPIs, rent roll, delinquency, vacancy, income reports, CSV export, and the Pro audit export.
Integrations: email, SMS, payments, and screening providers
Configure bring-your-own providers in Stonerow PM — email, SMS, payment processors, and screening — all safe-off by default.
Plans, billing, and how support works
Stonerow PM plans and the 12-month payment model, the early-exit rule, Concierge Onboarding, and the support channel for each plan.