Stonerow PM

Contact

Talk to a person about your portfolio

Questions about plans, migrating from another system, or getting your state’s compliance pack scoped? Send a note and a human answers — no bot wall, no ticket maze.

Where to start

Already using Stonerow?

Standard and Pro plans include human email support. The knowledge base covers setup, the ledger, deposits, and compliance step by step — and it’s the support channel for the free Community edition.

Thinking about switching?

Tell us how many units you manage and what you’re running today. Standard onboarding is free on every plan, and Concierge Onboarding does the migration for you in 30 days.

Protected by Cloudflare Turnstile. We use what you send only to answer you — no lists, no resale.

What happens after you send

Your message goes straight to a person at Stonerow, not into a ticket queue with an autoresponder in front of it. We read every note and reply to the address you gave, usually within one business day. There is no drip sequence and no sales cadence waiting on the other side: we use what you send only to answer you, and it is never added to a marketing list or passed to anyone else. The privacy policy sets out exactly which fields the form collects, who processes them, and how long they are kept.

What to include so the first reply is useful

  • How many units, and in which state. The state decides which compliance pack applies, and the answer to almost every other question changes with it.
  • What you are running today — a spreadsheet, another property-management app, or paper. Migration advice differs completely between the three.
  • What is forcing the change. Deposit interest you are not tracking, court paperwork you had to reconstruct, a tenant portal you have been promising, or simply more units than one person can hold in their head.
  • Any deadline — a lease turnover, an audit, a filing date. It tells us whether to answer your question or offer to do the work.

Common questions

Is support included on the free plan?

Core is the community edition, and this knowledge base is its support channel — there is no email support or response-time commitment on the free plan. Standard and Pro include human email support alongside the same knowledge base.

Can you move my existing data across?

Guided data import for properties, units, tenants, and leases is free on every plan. Concierge Onboarding is the done-for-you option: a dedicated contact runs the migration, configuration, compliance-pack scoping, and team training over 30 days, for $300 on Standard or $400 on Pro, flat up to 500 units, and included free when you pay yearly.

Do you support my state?

Yes. Coverage is deepest in Connecticut, Rhode Island, and Massachusetts, where the statutory rules are built into the software. Other states are supported through the same modular compliance engine: your state’s deposit caps, interest rules, late-fee limits, and notices are scoped and enabled during onboarding at no additional charge.

Will I get a sales call?

Only if you ask for one. Phone is optional on the form and we use it only when you tell us to call. If email suits you better, leave it blank.