Terms of Service

1. This agreement

These Terms govern your use of the Stonerow PM service. By creating an account, signing in, or using the service, you agree to them. If you are agreeing on behalf of a company, partnership, LLC, or trust, you confirm you have authority to bind it, and “you” means that entity. “We” and “Stonerow” mean Stonerow PM.

The Privacy Policy is incorporated into these Terms. Where a page on this website describes pricing or plan contents, the pricing page and the product matrix are the operative descriptions and are treated as part of this agreement.

2. Accounts and eligibility

You must be at least 18 and able to form a binding contract. You are responsible for the accuracy of your account details, for the security of your credentials, and for everything done under your account by the users you invite. Choose a strong, unique password — production passwords must be at least 12 characters with mixed case, numbers, and symbols, and are checked against known-breached password lists.

You control the staff users in your organization and the role each one holds. Grant the narrowest role that lets a person do their job. If a user leaves, remove them promptly; we cannot know that a departure has happened, and their access continues until you end it.

3. Plans, the trial, and what is included

Every new organization begins with a full 30-day Pro trial. No credit card is required to start it, and we will not charge you when it ends — if you choose no paid plan, the account continues on free Core.

There are three plans. Core is free, permanently, with no term. Standard and Pro are paid. Every plan, including Core, carries unlimited properties, units, tenants, and leases. There are no unit minimums and no monthly floors.

Compliance features are never paywalled. Security-deposit cap enforcement, deposit-interest accrual, statutory late-fee limits, compliance notices, the append-only ledger, and the audit log are included on every plan, permanently, and we commit not to move them behind a paid tier. If we ever break that commitment, you may terminate immediately and receive a pro-rata refund of any prepaid unused period.

We may add, change, or retire non-compliance features as the product develops. Where a change materially reduces functionality you are paying for, we will give you at least 30 days' notice, and you may terminate for that reason with a pro-rata refund of the unused prepaid period.

4. Fees and the early-exit rule

Standard and Pro are sold on a 12-month plan with a choice of payment schedule — yearly, quarterly, or monthly — and the rate improves the further ahead you pay. A no-commitment Flexible option is available on both plans at a higher monthly rate and cancels at any time. Current prices for every combination are on the pricing page, which is the operative price list.

The early-exit rule: if you cancel a 12-month plan before the term ends, the remaining balance of that term becomes due. Paying monthly or quarterly is a payment schedule, not a shorter commitment. This is stated plainly on the pricing page because a term commitment buried in fine print is how the rest of this industry operates, and we would rather you read it here first. If you want no commitment, take the Flexible option.

Fees are stated in US dollars and are exclusive of any taxes, which you are responsible for where they apply. Late payment may result in suspension under section 12 after notice. We will give at least 30 days' notice before any price increase, and an increase never applies mid-term — your rate is fixed for the term you have committed to.

Except where these Terms say otherwise, fees already paid are non-refundable. Downgrading to Core takes effect at the end of your current term, and it removes conveniences, never your records.

5. Onboarding services

Standard onboarding — guided data import and the knowledge base — is included free on every plan. There is no mandatory setup fee, no import charge, and no per-bank-account fee.

Concierge Onboarding is an optional 30-day, done-for-you program: a dedicated contact, full data migration, feature configuration, compliance-pack scoping, and team training. It is $300 on Standard and $400 on Pro, flat for portfolios up to 500 units, priced individually above that, and included at no cost when you pay yearly. Concierge depends on you supplying source data and being available for scheduled sessions; where that does not happen, timelines move.

6. Support

Core is our community edition. The knowledge base is its support channel, and no email support or response-time commitment is included on the free plan. Standard and Pro include human email support alongside the knowledge base. Concierge customers also have their dedicated onboarding contact for the 30-day program.

Support covers using the software. It does not extend to legal advice, accounting advice, or an opinion on whether a particular charge, notice, or deduction is lawful in your situation.

7. Your data

You own your data. Everything you and your users enter — properties, units, tenants, leases, ledgers, documents, and everything else — remains yours. You grant us only the licence needed to host, process, transmit, back up, and display it in order to provide the service to you, and to comply with law.

We do not sell your data. We do not pool one customer's data with another's. We do not generate cross-landlord rent or occupancy recommendations from it, and we do not use it to train artificial-intelligence models. These are commitments, and breaking them would entitle you to terminate immediately with a pro-rata refund.

Legal records are append-only. The rent ledger, deposits, leases, and the audit trail cannot be silently edited or hard-deleted while your account is open, and corrections post as visible reversing entries. This is a deliberate design decision, not a limitation we intend to remove: a ledger that can be quietly rewritten is worthless as evidence. It does mean that if you want a record gone, closing the account is the mechanism, not a delete button.

You can export your data at any time while the account is active. On closure, we make a full export available and then delete or irreversibly anonymize the account's data on the schedule set out in the Privacy Policy.

8. Your responsibilities as a landlord

Stonerow enforces guardrails; it does not assume your legal duties. You remain responsible for complying with landlord-tenant law, fair-housing law, the Fair Credit Reporting Act if you run tenant screening, and the data-protection rules of the states you operate in — including maintaining your own written information security program if Massachusetts 201 CMR 17.00 applies to you. You are responsible for what you tell residents, what you collect from them, and what you do with it.

You are also responsible for controlling the links the software generates. Public listing, application, statement, and signing links are unguessable and revocable; rotating one is your action to take when it reaches someone it should not have.

9. Acceptable use

Do not use the service to break the law, to discriminate against a protected class, to harass anyone, or to store data you have no right to hold. Do not attempt to access another customer's account or data, probe or interfere with the security of the service, introduce malicious code, scrape it at a volume that degrades it for others, or resell access without our written agreement. Do not use the service to send unsolicited bulk messages.

Automated access is permitted only through the API where your plan includes it, and subject to any rate limits we apply.

10. Third-party providers you enable

The service supports customer-selected email, SMS, payment, and tenant-screening providers. They ship switched off. Selecting one stores configuration only; nothing is sent or charged until you supply credentials and enable it. When you do, that provider processes data under its own terms and its own pricing, you are responsible for your account with it, and we are not liable for its acts, omissions, outages, or charges. Enabling a payment or screening provider brings its own compliance obligations — payment authorization rules and FCRA adverse-action duties among them — which remain yours.

11. Not legal advice

Stonerow PM provides software and general information about landlord-tenant rules. It is not a law firm and does not provide legal advice, and no attorney-client relationship arises from using it. Statutory summaries, compliance guardrails, deposit and late-fee calculations, and generated notices are tools that reflect our reading of the law at the time they were built. Statutes change and courts interpret them. Statutory eviction notices are deliberately excluded from the product because they need an attorney's language. Verify anything that matters with counsel for your situation and your jurisdiction.

12. Suspension and termination

You may cancel at any time. Cancelling a 12-month plan triggers the early-exit rule in section 4; Flexible and Core have no term.

We may suspend an account for non-payment after notice and a reasonable chance to fix it, or immediately where use threatens the security or integrity of the service or breaks section 9. We may terminate for a material breach you have not cured within 30 days of written notice. If we ever discontinue the service entirely, we will give at least 90 days' notice, provide export tools throughout, and refund any prepaid unused period.

On termination, your right to use the service ends, and export and deletion proceed as described in section 7.

13. Warranties and disclaimers

We will provide the service with reasonable skill and care and will not knowingly introduce malicious code. Beyond that, the service is provided “as is” and “as available.” We do not warrant that it will be uninterrupted or error-free, that it will meet every requirement you have, or that its compliance calculations will match the outcome of any particular court or agency. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

14. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost goodwill, even if advised of the possibility. Our total aggregate liability arising out of or relating to this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim; where you are on free Core and have paid nothing, that limit is $100.

Nothing here limits liability that cannot lawfully be limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.

15. Indemnity

You will defend and indemnify us against third-party claims arising from your use of the service in breach of these Terms, from data you put into it that you had no right to hold, or from your own violation of landlord-tenant, fair-housing, credit-reporting, or data-protection law. We will notify you promptly of any such claim and will not settle it without your consent.

16. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email to account holders and update the effective date above; continuing to use the service after that date means you accept them. If a material change is unacceptable to you, terminate before it takes effect and we will refund any prepaid unused period. Changes that only clarify wording take effect when posted.

17. Governing law and disputes

This agreement is governed by the laws of the State of Connecticut, without regard to its conflict-of-laws rules, and the state and federal courts located in Connecticut have exclusive jurisdiction. Each party waives any objection to venue there. We would far rather resolve a problem by email first, so please raise it with us before filing anything.

18. General

If any provision is held unenforceable, the rest stands and that provision is limited to the minimum extent necessary. A failure to enforce a right is not a waiver of it. You may not assign this agreement without our written consent; we may assign it to a successor in a merger or acquisition, subject to the notice obligations in the Privacy Policy. These Terms, the Privacy Policy, and the pricing page together form the entire agreement between us on this subject, and supersede any earlier proposal or representation.

19. How to reach us

Questions about these Terms, notices under them, and cancellation requests go through the Stonerow PM contact form. A person reads it.