Plans, billing, and how support works

Core is free forever. Paid plans run on a 12-month plan with your choice of payment schedule. Support follows the plan.

The plans

Core — $0, community edition. The complete manual toolkit: unlimited properties, units, tenants, and leases, the compliance guardrails, ledger, work orders, applications, portal, and reports — you drive it by hand. Standard adds the automation pack (rent posts itself, scheduled late fees, automated interest accrual, reminders, preventive maintenance) plus screening, e-signatures, team management, owner portal, and advanced accounting. Pro adds SMS, campaigns, white-label, multi-account, audit export, and API access.

Payment methods (12-month plan)

Standard: $1,620 yearly ($135/mo), $420 quarterly ($140/mo), or $150 monthly. Pro: $2,160 yearly ($180/mo), $570 quarterly ($190/mo), or $200 monthly. A no-commitment Flexible option is $180/mo (Standard) or $240/mo (Pro). Yearly payment includes Concierge Onboarding free.

The early-exit rule

Cancel a 12-month plan before it ends and the remaining balance of the term is due. It's printed on the pricing page, not buried in fine print. Flexible cancels anytime; Core has no term at all.

Support by plan

Core (community edition): this knowledge base is the support channel — no email or response-time support is included on the free plan. Standard and Pro: human email support is included, alongside the knowledge base. Concierge Onboarding customers also get their dedicated onboarding contact for the 30-day program.

Want the full feature-by-plan breakdown? See the product matrix and the per-plan guides: Core, Standard, Pro.

Common questions

What happens to my data if I drop to Core?

You keep all of it. Downgrading removes conveniences — the automation pack, e-signatures, branding, screening — never your records, your ledger, or your compliance tools. Deposit caps, interest accrual, statutory late-fee limits, the append-only ledger, and the audit log remain free and switched on. Locking a landlord out of their own legal toolkit is a liability, not a business model.

Do I pay by unit or by property?

Neither. Plan pricing is flat, and every plan including free Core carries unlimited properties, units, tenants, and leases. There are no unit minimums and no monthly floors, which is precisely the pricing that shuts six-unit owners out of enterprise platforms.

What does the 30-day trial include?

Every new organization starts on a full 30-day Pro trial with no credit card — every feature at the top tier unlocked, evaluated on your own portfolio rather than on a demo dataset.

Is there a setup fee?

No. Standard onboarding, including guided data import, is free on every plan. There are no per-bank-account fees and no per-document e-signature charges. The only paid option is Concierge Onboarding, and paying yearly includes it at no cost.